Terms of service

Terms of Service

Last Updated: October 8, 2026

Welcome to Haus Essential & Co. These Terms of Service ("Terms") govern your access to and use of our website, hausessentialco.in, and your purchase of products from our store.

By accessing our website, browsing our products, placing an order, or using any service provided through our website, you agree to be bound by these Terms. Please read them carefully before using our website.

1. About Haus Essential & Co.

Haus Essential & Co. is an online retail store offering carefully selected home essentials, household products, organization solutions, cleaning products, and other useful everyday products.

Our business address is:

214, Mahakali Caves Road,
Chakala, Andheri East,
Mumbai, Maharashtra – 400093, India

Phone: +91 96527 70411
Email: hausessential&co@gmail.com

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding agreement under applicable Indian law.
The information you provide to us is accurate and complete.
You will use our website only for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorized access to our website or services.

If you are purchasing a product on behalf of another person, you confirm that you have the authority to provide their information and place the order on their behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

Actual product colors may vary slightly depending on your device or screen.
Product packaging, appearance, or specifications may occasionally change due to manufacturer updates.
Product images may contain lifestyle or demonstration elements that are not included with the product.
Measurements and specifications may have minor variations.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices, discounts, promotions, and offers at any time without prior notice.

A price change will not affect an order that has already been successfully confirmed, except where the order was placed due to an obvious pricing or technical error.

5. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication method provided by you.

An order is considered accepted once it has been confirmed by Haus Essential & Co.

We reserve the right to cancel or refuse an order in certain circumstances, including:

Product availability issues
Incorrect pricing or product information
Suspected fraudulent or unauthorized transactions
Incorrect or incomplete customer information
Repeated failed delivery attempts
Unusual or suspicious ordering activity
Violation of these Terms

If we cancel a prepaid order, any eligible amount paid for the cancelled order will be refunded through the applicable payment method.

6. Cash on Delivery Orders

For Cash on Delivery (COD) orders, you agree to provide accurate contact and delivery information and to remain available to receive the shipment.

We may contact you through phone, SMS, WhatsApp, or other available communication methods to verify a COD order.

We reserve the right to cancel or restrict COD orders where we identify repeated refused deliveries, fraudulent activity, incorrect information, or other suspicious ordering behavior.

7. Shipping and Delivery

We currently offer shipping services across India, subject to serviceability.

Estimated delivery times may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Operational delays
Unexpected circumstances beyond our control

Once an order has been handed over to the courier, delivery is also subject to the courier company's policies and operating conditions.

For detailed information regarding shipping, please refer to our Shipping Policy.

8. Returns, Refunds and Exchanges

Our return and refund process is governed by our Return & Refund Policy.

Currently, eligible products may be returned within 5 days from the date of delivery, subject to the conditions specified in our Return & Refund Policy.

Generally, returned products must:

Be unused
Be in their original packaging
Include all accessories and components
Be in resalable condition
Be accompanied by relevant order details

Certain products may not be eligible for return due to their nature or applicable hygiene, safety, or product-specific restrictions.

We recommend recording an unboxing video when opening your package, particularly for products where damage, missing items, or incorrect products may need to be verified.

Please review our Return & Refund Policy before placing your order.

9. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible after delivery.

To help us investigate and resolve the issue, we may request:

Order number
Photographs of the product
Photographs of the packaging
A video showing the issue
An unboxing video
Other information reasonably required to verify the claim

Claims may be subject to verification and approval.

10. Cancellation of Orders

You may contact us as soon as possible if you wish to cancel an order.

However, cancellation may not be possible once an order has been processed, packed, shipped, or handed over to the courier.

If an eligible prepaid order is successfully cancelled, the applicable refund will be processed according to our refund procedures.

11. Promotions and Discounts

From time to time, Haus Essential & Co. may offer discounts, promotional codes, Buy One Get One offers, free gifts, bundles, or other promotional campaigns.

Promotional offers:

May be available for a limited period.
May apply only to selected products.
May not be combined with other offers unless expressly stated.
May be subject to specific eligibility conditions.
May be modified or withdrawn at any time.

Any specific terms displayed with a promotion will apply to that promotion.

12. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with the operation or security of the website.
Attempt to gain unauthorized access to our systems.
Copy or reproduce website content for commercial purposes without permission.
Upload malicious software, code, or harmful material.
Use automated systems to abuse, scrape, overload, or interfere with the website.
Misrepresent your identity or provide fraudulent information.
Use our website in a manner that could damage our business, reputation, customers, or systems.

We reserve the right to restrict or terminate access to our website where necessary.

13. Intellectual Property

All content appearing on this website, including but not limited to:

Brand name
Logo
Product images
Graphics
Photographs
Videos
Text
Product descriptions
Website design
Layout
Icons
Marketing materials

is owned by or licensed to Haus Essential & Co., unless otherwise stated.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

14. User Reviews and Submitted Content

If you submit a review, photograph, video, testimonial, comment, or other content to Haus Essential & Co., you confirm that:

You have the right to submit the content.
The content does not violate any third-party rights.
The content is not unlawful, abusive, misleading, defamatory, or fraudulent.

By submitting content, you grant Haus Essential & Co. a non-exclusive, royalty-free right to use, reproduce, display, publish, and distribute that content for legitimate business and marketing purposes.

We reserve the right to remove content that violates our policies or applicable law.

15. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier companies, analytics providers, advertising platforms, and other service providers.

We may also provide links to third-party websites.

Haus Essential & Co. is not responsible for the content, availability, security, or practices of third-party websites or services that are outside our control.

Your use of third-party services may be subject to their own terms and policies.

16. Payment Security

Payments may be processed through third-party payment providers.

We do not knowingly store complete payment card information on our website.

Payment information is processed through applicable payment service providers according to their security procedures and policies.

You agree to provide accurate billing and payment information when placing an order.

17. Disclaimer

We make reasonable efforts to maintain accurate and reliable information on our website.

However, we do not guarantee that:

The website will always be available or uninterrupted.
Every product will always be available.
All website information will always be completely error-free.
The website will be free from technical issues or harmful elements.

To the extent permitted by applicable law, Haus Essential & Co. shall not be responsible for losses arising from circumstances outside our reasonable control.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Haus Essential & Co. shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or restrict any consumer rights or liability that cannot legally be excluded under applicable Indian law.

19. Force Majeure

Haus Essential & Co. will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fire
Extreme weather
Government restrictions
Strikes
Transportation disruptions
Internet or technology failures
Courier disruptions
Pandemics or public health emergencies
Other unforeseen events

Where possible, we will make reasonable efforts to minimize the impact of such events.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

By using our website and placing an order, you acknowledge that information provided by you may be collected and processed for purposes including:

Order processing
Payment processing
Shipping and delivery
Customer support
Order updates
Fraud prevention
Website improvement
Marketing, where permitted by applicable law

Please review our Privacy Policy for further details.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, legal requirements, or website functionality.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or your use of our website shall be subject to the applicable courts and legal jurisdiction in India.

Nothing in these Terms limits any rights you may have as a consumer under applicable Indian law.

23. Contact Us

If you have questions regarding these Terms, your order, or our services, please contact us:

Haus Essential & Co.

Address:
214, Mahakali Caves Road,
Chakala, Andheri East,
Mumbai, Maharashtra – 400093, India